Customer care
A little help.
A lot more comfort.
Find answers about your covers, fabric options and business textile projects.
Click the chat bubble to talk with our virtual assistant who can help answer general questions and get you the help you need.
Have a business textile project in mind?
We can facilitate B2B requests for all textile products, with minimum order quantities confirmed individually for each project.
Frequently asked questions
Will your covers fit my IKEA Poäng cushions?
Yes. Our Poäng covers fit all IKEA Poäng cushions. See the installation instructions for help fitting your cover.
Do your covers fit non-IKEA brands?
Our furniture covers are made for the specified IKEA model and will not fit other brands. Check your furniture model against the listing before ordering.
Can I choose my own fabric?
Please visit our vendor Premier Prints to choose your fabric and follow the instructions on any Choose Your Own Fabric listing.
Are your covers machine washable?
All covers are machine washable and come with care label instructions. We generally recommend gentle cold wash and air dry if possible to prevent shrinkage, wear and tear.
Are your covers exact IKEA replicas?
Some covers follow IKEA’s original design; others are our own designs. Check the listing photos and description for your model.
Do you make custom covers or adjust sizes?
We do not offer custom-sized covers for non-IKEA furniture as a standard retail service. Business textile projects are reviewed individually, with minimum order quantities confirmed for each project.
What is your return policy?
Returns are accepted within 7 days of receiving your order. Custom fabrics are non-returnable.
How do I track my order?
Please check your dispatch confirmation or Etsy order details for tracking. You can also chat with our virtual assistant.
What is your processing time?
Please allow at least 4 weeks for sofa covers to be delivered. For smaller items, they will be delivered in up to 2–3 weeks depending on location.
Which postal service do you use?
The carrier depends on the order and destination. Your dispatch confirmation will show the carrier and tracking details.
Are international customs duties included?
Yes, all shipments include customs duties. If you receive a customs invoice, please send it to us for reimbursement.
How do I speak to a person?
Please start a conversation with our virtual assistant, who will connect you.